EBSCO Information Day in Nairobi Focuses on AI and Innovations in Libraries
Nairobi, maandag, 26 mei 2025.
During the EBSCO Information Day in Nairobi, library professionals gathered to explore how artificial intelligence and innovative technologies are revolutionising the library sector. The event offered in-depth presentations and interactive sessions on the application of AI in libraries and education. Participants gained insights into the latest trends in technology and research landscapes. There was also room for networking activities, where attendees could take home their own unique Kenyan bracelet for a chance to win a special prize. The day highlighted the increasing importance of technology and illumination in the modern information and knowledge environment.
AI-Driven Search Systems Transform Libraries
A key aspect of integrating AI into libraries is the development of AI-driven search systems. These advanced technologies enable libraries to significantly enhance their search functionalities. By utilising natural language processing, searching for books and articles becomes much more efficient and accurate, leading to an improved user experience [1].
Personalised Recommendations: A Step Forward in Library Services
Libraries are also leveraging AI to provide personalised recommendations to visitors. This system operates similarly to commercial platforms that analyse user behaviour to offer targeted suggestions. In a library context, this could mean that members are pointed towards relevant books and articles that correspond with their previous reading and search history [2].
Automatic Cataloguing: Enhancing Efficiency
Another area where AI plays a decisive role is automatic cataloguing. Library staff face the challenge of managing vast amounts of data efficiently. With AI, books and other materials can be automatically categorised, thus reducing the time and resources spent on manual processes [3].
Digital Assistants in the Library
Digital assistants are emerging tools that libraries use to improve their customer service. These AI-powered assistants can help visitors find information and answer frequently asked questions, allowing staff to focus on more complex needs [4].
Challenges of AI in Libraries: Privacy and Accessibility
Despite the benefits of AI in libraries, there are significant challenges, including concerns about privacy and accessibility. Data privacy remains a major issue, as AI systems often rely on collecting and analysing user data. Furthermore, it is essential to ensure that AI systems are accessible to all users, including those with disabilities [1][5].
Library Staff in the AI Era
The introduction of AI not only changes the technologies libraries use but also the dynamics of the workplace. Staff must adapt to new roles, increasingly focusing on managing AI systems and supporting users with their new search capabilities [6][7].
Real-Life Examples of Innovative Libraries
Various libraries worldwide are successfully integrating AI into their everyday operational processes. For instance, the Neuilly-sur-Seine Media Library in France has implemented the Quria Library Services Platform, and Newport Beach Library in the US uses Bibz Analytics for better collection management [8][9].
Future Visions for AI in Library Services
Experts foresee an increasingly prominent role for AI in library services. With ongoing technological advancements, AI is viewed as an essential tool for promoting information literacy and the democratisation of knowledge by making information accessible and personalised for a wide audience [10].
Impact on Information Literacy and Democratisation of Knowledge
AI contributes to enhancing information literacy by providing users with access to tailored information and educational content. Additionally, it can play a crucial role in the democratisation of knowledge by removing barriers traditionally limiting access to information [11].