E-learning Module in Utrecht Introduces AI in the Library
Utrecht, donderdag, 22 mei 2025.
The Utrecht University Library has launched an innovative e-learning module that focuses on artificial intelligence (AI) within information services. This course, accessible to both students and lecturers, offers an interactive experience to understand how AI is transforming our approach to searching, processing, and publishing information. With an increasing emphasis on digital skills, this module addresses the practical and ethical issues that AI presents in the modern library world. Users are made aware of both the potential and challenges of AI, better preparing them for the future.
The Role of AI-driven Search Systems
AI-driven search systems are transforming the way library users locate information. These systems use advanced algorithms to identify and present relevant information, enabling users to search and discover more efficiently. Libraries, such as the Utrecht University Library, apply this technology to facilitate access to knowledge and support users’ natural search processes [1][2].
Personalised Recommendations by AI
In addition, AI systems provide personalised recommendations that help users discover new resources based on previous searches and behaviours. These recommendation systems can be particularly beneficial for academic users who are continually seeking access to relevant literature [1]. As a result, libraries become more than just repositories of books; they transform into flexible platforms for personal knowledge development.
Automatic Cataloguing
AI also plays a central role in the automatic cataloguing of materials. By utilising machine learning techniques, AI can quickly process and categorise large amounts of data, increasing the accuracy of catalogues and reducing the workload of library staff [3]. This enables libraries to operate more efficiently, allowing staff to focus on supporting user interactions and specialised research assistance.
Digital Assistants in the Library
AI-powered digital assistants provide real-time support to users, enhancing accessibility and user experience within libraries. These assistants use natural language processing to understand questions and provide accurate, contextual answers. A practical example of this is how some libraries implement chatbots to provide user information and alleviate routine administrative tasks [2][3].
Challenges: Privacy and Accessibility
Despite the benefits, the integration of AI also presents challenges. Privacy is a key issue, as the use of AI in libraries often involves processing personal data. Ensuring anonymity and data protection remains crucial. Additionally, reliance on digital skills can pose a barrier for users with limited access to technology, making accessibility a continuous concern in the development of AI applications within libraries [1][3].
Changing Role of Library Staff
The role of library staff is evolving with the rise of AI. Staff are being trained to manage complex AI systems and guide users in effectively utilising these technologies. Their role is shifting from traditional cataloguing tasks to that of digital navigator and information mentor, helping users navigate an increasingly complex informational environment [1].
Impact on Information Literacy and Democratisation of Knowledge
AI has the potential to enhance information literacy by providing users with the tools needed to think critically and develop information skills. It also promotes the democratisation of knowledge by reducing barriers to access and making educational resources available globally. Innovative libraries continue to play a key role in this by integrating AI into their services [3].